Refund and Withdrawal Policy
Last updated: May 24, 2026
ShopyLocal offers subscription-based access to its e-commerce platform, operated by Idriss Jordane Mba Takoukam (in the process of registering as a self-employed entrepreneur in the Republic of Serbia). Payments are processed by Paddle.com Market Limited as Merchant of Record. This policy describes your withdrawal rights, refund conditions and the procedure to follow. It complies with the mandatory provisions of the Serbian Consumer Protection Act (Закон о заштити потрошача) and, for consumers resident in the European Union, Directive 2011/83/EU on consumer rights.
Free trial and right of withdrawal
Every Starter and Pro subscription starts with a 30-day free trial, no credit card required. During this period, you may cancel at no cost and without justification. EU-resident consumers additionally benefit from a statutory 14-day right of withdrawal starting from the effective beginning of the paid subscription, in accordance with Article 9 of Directive 2011/83/EU. To exercise this right, send an email to [email protected] with the subject "Withdrawal" before the deadline expires. Because the service execution begins during the withdrawal period at your express request, you acknowledge that you lose your right of withdrawal once the service has been fully performed and the execution started with your prior express consent.
Cancellation, plan change and refund
To cancel, change your plan or request a refund, contact [email protected] indicating your account email, the Paddle invoice reference, and the reason for your request. Our team acknowledges receipt within 2 business days and provides a reasoned decision within 14 business days at most. Cancellation takes effect at the end of the billing period already paid for, with no cancellation fee. No renewal is charged after cancellation. For partially used periods, refunds are granted pro-rata if the reason for cancellation is attributable to a breach on our part (prolonged unavailability, essential feature not delivered). Otherwise, started periods are non-refundable as per the contractual terms accepted at subscription, except where mandated by a stricter provision of your applicable national consumer law.
Non-refundable items
The following are non-refundable: (a) fees charged directly by third-party providers, including registration or renewal fees for a custom domain purchased via an external registrar; (b) AI credits already consumed to generate content; (c) full subscription periods already elapsed and invoiced more than 14 days before the request, except as otherwise required by applicable consumer law; (d) subscriptions terminated by the Operator due to manifest breach of the Terms of Service, fraudulent use, or unpaid invoices.
Refund procedure and timelines
Approved refunds are initiated within 5 to 10 business days from the validation of the request. Refunds are issued exclusively to the payment method used for the original transaction, through our processor Paddle. Actual receipt times depend on your bank or payment provider and may take up to 14 business days. For payments made in FCFA, refunds are processed via the original mobile money or banking channel. The Operator charges no refund fee; any bank fees on your side remain your responsibility if charged by your bank.
Language of authority
This policy is published in multiple languages for convenience. In the event of any inconsistency between the versions, the English version shall prevail as the legally binding version.
For billing and refund questions, contact: [email protected]